• Do you sell to the public?

Sorry, Gift Zone only sells to traders i.e. retailers.

• How long will it takes between registering for access and receiving my username and password?

After you finished the registration form, an E-mail will send to you with your username and password. However, it doesn't mean that you could login straight away. It means the registration has sent to our office and it will need to be activated manually by our staff. Another E-mail will send to you once the activation process has done. The activation is only processed during working hours i.e. Monday – Friday. We really appreciated your understanding and patience.

• What’s the minimum amount for initial order?

The minimum amount for the first order is $100. There are no limits for subsequent re-orders.

• What kind of payment do you accepted?

We accept Direct Deposit, Credit Card and PayPal.

• How will I know that the order has been successfully received?

After placed an order, a confirmation E-mail will send to you with the details of your order.

• How long it takes for me to receive my order?

The order will be despatched within 24 hours (weekdays) for customers in NSW, VIC and QLD metro area once the payment has been confirmed. For other area, it will take within 48 hours. However, during and after the trade fair (Please see the NEWs), the order may take up to 10 days to be despatched.

• What’s the return policy?

We strongly recommend you to contact us once you found the faulty items within 14 days from receipt of goods.  We take credit or replace the items according to your preferences. Late claim will not be accepted.